These General Terms and Conditions of Sale and Use govern access to and use of the website LLOSA – www.llosastore.com and apply to all purchases made through the site. The website is operated by BIVALENCE.

By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before using the site or making a purchase.

Company name: BIVALENCE
Legal form: SARL
Registered office: 15 rue Réaumur 75003 Paris (FRANCE)
SIRET number: 912 176 799 00019
VAT number: FR 68 912176799
Contact email: contact@llosastore.com

These Terms and Conditions define the respective rights and obligations of BIVALENCE and its customers in relation to the online sale of products offered on the website via the Shopify platform.

The products offered for sale are those displayed on the website, subject to availability. We make every effort to ensure that product descriptions, specifications and images are accurate and up to date. However, photographs and visuals are provided for illustrative purposes only and are not contractually binding.

All prices are listed in euros inclusive or exclusive of VAT, depending on your tax status, excluding shipping costs unless otherwise stated.

BIVALENCE reserves the right to amend its prices at any time. However, products will be invoiced on the basis of the prices in effect at the time the order is placed and confirmed.

Orders may be placed directly through the website by following the checkout process. By confirming an order, the customer acknowledges having read and accepted these Terms and Conditions in full.

Once payment has been successfully processed, an order confirmation email will be sent automatically to the email address provided by the customer.

BIVALENCE reserves the right to refuse or cancel any order in the event of a dispute with the customer, suspected fraud, or any legitimate reason relating to the application of these Terms and Conditions.

Full payment is due at the time the order is placed.

Accepted payment methods include: credit card, PayPal, [add other payment methods if applicable].

All transactions are processed through secure payment systems, including Shopify Payments and any other approved payment service providers selected by BIVALENCE.

Products will be shipped to the delivery address provided by the customer at checkout.

Estimated delivery times are provided for information purposes only and may vary depending on the destination, shipping carrier and external circumstances. Indicative delivery timeframe: [e.g. 2 to 5 business days within mainland France].

In the event of a delay, customers may contact our customer service team for assistance.

Unless otherwise required by applicable law, the risk of loss or damage transfers to the customer upon delivery of the order to the carrier.

In accordance with Article L.221-18 of the French Consumer Code, customers acting as consumers have the right to withdraw from their purchase within 14 days from the date of receipt of the order, without having to provide any reason.

To exercise this right, the customer must notify us clearly within the applicable period.

Returned items must be sent back in their original condition, unworn, unused, and in their original packaging, together with any accessories and documentation received.

Unless the return is due to an error on our part or a defective item, return shipping costs remain the responsibility of the customer.

Refunds will be processed within the legal timeframe and only after the returned items have been received and inspected.

Please note: the right of withdrawal does not apply to customised or made-to-order products, or to sealed goods that cannot be returned for hygiene or health protection reasons once unsealed, such as underwear, cosmetics or similar items.

Products sold through the website benefit from the legal guarantee of conformity and the warranty against hidden defects, in accordance with applicable French law.

If a product is defective, damaged, or does not correspond to the order placed, the customer must contact our customer service team as soon as possible, providing proof of purchase and any relevant supporting evidence, including photographs where appropriate.

BIVALENCE shall not be held liable for any damage resulting from improper use, misuse, neglect, or normal wear and tear of the products purchased.

The website may contain links to third-party websites. These links are provided for convenience only. BIVALENCE has no control over such websites and accepts no responsibility for their content, policies, or practices.

Personal data collected through the website is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

Customers may exercise their rights of access, rectification, erasure, restriction, or objection by contacting us at: contact@llosastore.com

All content made available on the website, including but not limited to texts, visuals, images, logos, designs, graphics, and trademarks, is protected by intellectual property laws and remains the exclusive property of BIVALENCE or its rights holders.

Any reproduction, representation, distribution, adaptation, or use of any part of the website, in whole or in part, without prior written consent, is strictly prohibited.

These Terms and Conditions are governed by and construed in accordance with French law.

In the event of any dispute, the parties shall endeavour to resolve the matter amicably in good faith before initiating legal proceedings. Failing an amicable resolution, the competent French courts shall have exclusive jurisdiction, unless otherwise provided by mandatory consumer protection rules.