Privacy policy

Privacy Policy

At BIVALENCE, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase through our website www.llosastore.com , in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
By using our website, you acknowledge that you have read this Privacy Policy and understand how your personal data may be processed.

1. Data Controller

The data controller responsible for the processing of your personal data is:
BIVALENCE
Legal form: SARL
Registered office: 15 rue reaumur 75003 PARIS (FRANCE)
SIRET number: 912 176 799 00019
Contact email: contact@llosastore.com
Legal representative: Frédéric LLOSA & Stéphane DIARRA

2. Personal Data We Collect

In the course of operating our website and fulfilling our services, we may collect the following categories of personal data:
  • First name and last name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order, transaction and payment-related information processed via Shopify and our payment service providers
  • Browsing data, device information and preferences collected through cookies and similar technologies
We only collect personal data that is relevant, adequate and limited to what is necessary for the purposes described in this Privacy Policy.

3. Purposes of Processing

Your personal data may be collected and processed for the following purposes:
  • To process, prepare and deliver your orders
  • To manage customer care and respond to your enquiries
  • To send marketing communications, where you have given your consent or where otherwise permitted by law
  • To improve our website, services and overall customer experience
  • To monitor, prevent and detect fraudulent or unlawful activity
  • To comply with our legal, regulatory and accounting obligations

4. Legal Bases for Processing

We process your personal data on one or more of the following legal grounds:
  • Your consent, including for newsletter subscriptions and certain cookies
  • The performance of a contract, including the processing and fulfilment of your order
  • Compliance with legal obligations, including invoicing, accounting and consumer law requirements
  • Our legitimate interests, including website improvement, fraud prevention and the enhancement of our services, provided that such interests do not override your fundamental rights and freedoms

5. Data Recipients

Your personal data may be disclosed, where necessary, to trusted third parties acting on our behalf or as independent service providers, including:
  • Shopify Inc., which hosts and powers our e-commerce platform
  • Payment service providers, such as Stripe, PayPal or other approved partners
  • Shipping, logistics and delivery providers
  • Marketing, CRM and email communication providers, such as Klaviyo or Mailchimp
  • Professional advisers or authorities, where disclosure is required by law or necessary to protect our rights
We take reasonable steps to ensure that all third parties handling your personal data do so in accordance with applicable data protection legislation and appropriate confidentiality and security obligations.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.
As a general principle:
  • customer and order-related data is retained for as long as necessary to manage the commercial relationship
  • marketing data is retained for up to 3 years from your last meaningful interaction with us
  • invoices and accounting records are retained for 10 years, in accordance with French legal requirements
Where retention is no longer necessary, your personal data will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure or destruction.
While no method of transmission or storage can be guaranteed to be completely secure, we make every reasonable effort to ensure the confidentiality, integrity and security of the personal data entrusted to us.

8. Your Rights

In accordance with the GDPR, you have the following rights in relation to your personal data, subject to applicable legal conditions and limitations:
  • the right to access your personal data
  • the right to rectify inaccurate or incomplete data
  • the right to request erasure of your personal data
  • the right to object to certain types of processing
  • the right to request restriction of processing
  • the right to data portability, where applicable
  • the right to withdraw your consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at: [email address or postal address]
You also have the right to lodge a complaint with the competent supervisory authority, including the CNIL in France, if you believe that your rights have been infringed.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure its proper functioning, enhance your browsing experience, analyse traffic and, where applicable, provide you with personalised content and communications.
You may manage or amend your preferences at any time through our cookie banner or through your browser settings. Disabling certain cookies may affect the performance or functionality of the website.

10. International Data Transfers

In certain circumstances, your personal data may be transferred outside the European Union, including through Shopify’s infrastructure or through selected third-party service providers located in countries such as Canada or the United States.
Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with the GDPR, including the use of standard contractual clauses approved by the European Commission or any other lawful transfer mechanism.

11. Updates to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time in order to reflect legal, technical or operational changes.
The most current version will always be published on this website, together with its date of last update.




Date de mise à jour : 23 mars 2026

Le respect de votre vie privée est une priorité pour BIVALENCE sarl. Cette politique de confidentialité a pour objectif de vous informer de manière claire et transparente sur les traitements de données personnelles collectées via notre site www.LLOSASTORE.com, conformément au Règlement Général sur la Protection des Données (RGPD).

1. Identité du responsable de traitement

BIVALENCE
Forme juridique : SARL
Siège social : 15, rue Réaumur, 75003 Paris
SIRET : 912 176 799 00019
Contact : contact@llosastore.com
Représentant légal : Mr Llosa Frédéric

2. Données collectées

Nous collectons les données suivantes dans le cadre de notre activité :

  • Nom et prénom

  • Adresse postale

  • Adresse e-mail

  • Numéro de téléphone

  • Informations de commande et de paiement (via Shopify)

  • Historique de navigation et préférences (cookies)

3. Finalité des traitements

Vos données sont collectées pour les finalités suivantes :

  • Traitement et livraison des commandes

  • Gestion du service client

  • Envoi d’e-mails marketing (avec votre consentement)

  • Amélioration de notre site et de l’expérience utilisateur

  • Lutte contre la fraude

4. Base légale

Les données sont collectées :

  • sur la base de votre consentement (formulaire, newsletter)

  • pour l’exécution d’un contrat (commande)

  • sur la base de nos obligations légales (facturation, comptabilité)

  • selon notre intérêt légitime à améliorer nos services

5. Destinataires des données

Vos données peuvent être partagées avec :

  • Shopify Inc., notre plateforme d’e-commerce

  • Les prestataires de paiement (ex : Stripe, PayPal)

  • Les services de livraison

  • Les prestataires d’emailing et de marketing (ex : Klaviyo, Mailchimp)

Nous nous assurons que tous nos sous-traitants respectent la législation en matière de protection des données.

6. Durée de conservation

Vos données sont conservées pour :

  • la durée nécessaire à la gestion de la relation commerciale

  • 3 ans à compter du dernier contact à des fins marketing

  • 10 ans pour les documents comptables (factures)

7. Sécurité

Nous mettons en œuvre toutes les mesures techniques et organisationnelles appropriées pour garantir la sécurité et la confidentialité de vos données personnelles.

8. Vos droits

Conformément au RGPD, vous disposez des droits suivants :

  • Droit d’accès

  • Droit de rectification

  • Droit à l’effacement

  • Droit d’opposition

  • Droit à la portabilité

  • Droit à la limitation du traitement

Pour exercer vos droits, contactez-nous à : [adresse e-mail ou postale]

9. Cookies

Des cookies sont utilisés pour améliorer votre navigation, mesurer l’audience et vous proposer des offres personnalisées. Vous pouvez configurer vos préférences depuis le bandeau de cookies ou votre navigateur.

10. Transfert hors UE

Dans certains cas, vos données peuvent être transférées hors de l’Union européenne (notamment vers Shopify au Canada ou aux États-Unis). Ces transferts sont encadrés par des clauses contractuelles types approuvées par la Commission européenne.